The heart of the righteous studies to answer. Proverbs 15:28 (King James Version)
As Christians we are to be slow to answer and quick to listen. One can avoid conflict by just listening. Listening is giving your attention to the individual speaking so that you can understand what is being told. If you do not understand while the person is talking, wait until they are finished speaking to ask. Only God knows our thoughts before we speak.
It is when we listen to all that the person has to say we can then properly respond to the question or statement.
Picture credits to snoopingkiwi.com